Supervisory Transportation Specialist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience-(SF-50 Submitted): You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to plans, assigns, and reviews work for transportation staff, ensuring timely completion of tasks. Provides technical guidance and direction; develops work procedures and performance standards. Evaluates employee performance, approves leave, resolves informal complaints, and initiates disciplinary actions as necessary. Conducts staff training and ensures compliance with licensing and certification requirements. Supervises a team of program support and logistics staff (e.g., program specialists, schedulers/dispatchers, clerks) including work assignment, performance management, counseling, awards, discipline, and professional development. Develops staffing plans, coverage schedules, and cross-training to sustain service continuity across multiple shifts and locations. Leads change management for new processes, systems, or policy updates; communicates expectations clearly and provides training/coaching. Oversee daily VTS operational support (e.g., trip scheduling, routing, manifests, driver assignments, fleet status, service desk coverage), ensuring efficiency, compliance, and customer-focused service. OR, Education-Transcript Submitted: A Master's Degree or equivalent graduate degree; two full years of progressively higher level graduate education leading to such a degree, or LL.B or J.D., if related. OR, Combination of Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified above, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.)Applicants who possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or an LL.B. or J.D., may also use education to qualify for this position. Major study -- accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. Preferred Experience: CDL Class B with passenger and airbrake endorsements. In addition to one year of experience supervising managing drivers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The incumbent will perform the following duties as assigned: Plans, assigns, and reviews work for transportation staff, ensuring timely completion of tasks. Provides technical guidance and direction; develops work procedures and performance standards. Evaluates employee performance, approves leave, resolves informal complaints, and initiates disciplinary actions as necessary. Conducts staff training and ensures compliance with licensing and certification requirements. Supervises a team of program support and logistics staff (e.g., program specialists, schedulers/dispatchers, clerks) including work assignment, performance management, counseling, awards, discipline, and professional development. Develops staffing plans, coverage schedules, and cross-training to sustain service continuity across multiple shifts and locations. Leads change management for new processes, systems, or policy updates; communicates expectations clearly and provides training/coaching. Oversee daily VTS operational support (e.g., trip scheduling, routing, manifests, driver assignments, fleet status, service desk coverage), ensuring efficiency, compliance, and customer-focused service. Develops and maintain standard operating procedures (SOPs), desk guides, and workflow controls for trip intake, eligibility verification, prioritization, and exception handling. Coordinates across HAS, Patient Experience, Clinical Services, and Facilities/Fleet to resolve operational issues (e.g., late pickups, ADA accommodation, urgent transport needs). Manages vendor and contract support (where applicable), tracking performance against service levels, cost, and quality; initiates corrective actions when necessary. Ensures accurate documentation in scheduling/dispatch systems and applicable VA platforms; manages data integrity, audit trails, and record retention in accordance with policy. Ensures transportation services meet patient care needs and comply with safety and regulatory standards. Coordinates with clinical and administrative staff to support inpatient and outpatient travel requirements. Participates in annual and midyear planning for workload, staffing, fleet utilization, and equipment needs; prepares operational plans and contingencies. Assists with budget formulation/execution for VTS administrative support (e.g., supplies, training, licenses, minor equipment), monitoring obligations/expenditures and identifying efficiencies. Oversees inventory control for radios, tablets, PPE, and other operational assets; implements controls to prevent loss and ensure accountability. Serves as a primary point of contact for stakeholders (Veterans, caregivers, clinical teams, social work, Patient Experience, community partners) to address escalations and complex cases. Champions Veteran-centered service, ensuring accommodations (e.g., mobility assistance, language needs) and respectful communication. Develops outreach materials and briefings; communicates service changes, eligibility criteria, and scheduling guidelines to internal and external stakeholders. Conducts audits and reviews to ensure compliance with federal, state, and local regulations. Monitors program effectiveness and identifies areas for improvement. Prepares reports and documentation for management review. Establishes measurable performance indicators (e.g., on time pickup rate, trip completion, no-show/denial analysis, call abandonment, complaint resolution) and conducts routine reviews. Monitors compliance with applicable VA/VHA policies, privacy (HIPAA), safety standards, and local directives; ensure required reports and audits are completed on time. Conducts root cause analyses of incidents, delays, or complaints; leads corrective actions and after-action reviews to reduce recurrence. Coordinates with Safety and Occupational Health for incident reporting and supports return-to-service assessments for personnel and vehicles following events. Produces operational dashboards and routine reports (daily/weekly/monthly) on volume, timeliness, denials, cancellations, and trends; presents findings to leadership. Utilizes data to forecast demand, optimize routes, balance workloads, and inform resource requests. Ensures accurate entry and reconciliation across systems (e.g., scheduling/dispatch applications, timekeeping/leave tracking, incident logs). Work Schedule: Monday - Friday, 8:00a.m. - 4:30p.m. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Specialist/PD074860