Supervisory Communication Specialist (O-5 Billet) Supervisory

PHYSICAL DEMANDS: Requires physical exertion such as lifting objects greater than 30 pounds. Required to perform CPR/emergency care standing or kneeling. Must have the ability to assist sick, injured, or aging staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). The work may necessitate some physical characteristics that will be required when responding to an emergency, such as running a short distance, prolonged standing.

DUTIES AND RESPONSIBILITIES: Leads the Communications Team by supervising three communications specialists; sets priorities, assigns and reviews work, provides technical guidance, conducts performance evaluations, identifies training needs, approves leave, and helps resolve workload and personnel issues. Develops and implements communication strategies and products that support IHSC's mission, including messages, magazines, newsletters, pamphlets, handbooks, training materials, manuals, and other print and electronic materials, ensuring alignment with agency branding, policy, and legal requirements. Serves as the subject matter expert for written communications by authoring and maintaining the IHSC Style Guide and leading updates to the IHSC Communications Directive and Guide; provides day-to-day consultation and training on plain language, grammar, tone, and formatting to promote consistent writing standards across IHSC. Writes, edits, designs, formats, and maintains content for print and online use, using Adobe and Microsoft Office products and other digital platforms; ensures clarity, conciseness, and proper version control. Coordinates with units and subject matter experts across the agency, as well as with ICE and ERO counterparts, to gather information, support communication initiatives and workgroups, align messaging, and ensure content is timely, accurate, and consistent with agency policy and standards. Plans, executes, and evaluates communication initiatives and campaigns, including broadcast messages, live town hall meetings, Communicator magazine, and other outreach activities; develops project plans and timelines, oversees production and logistics, and uses metrics and feedback to assess effectiveness and recommend improvements. Distributes messages and communication products using appropriate digital tools and platforms, such as email, intranet, and collaboration sites; targets content to appropriate audiences, ensures timely release, and follows records management and archival guidelines. PHS officers must participate in IHSC's TDY On-Call Schedule (ITOS). ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer deploys to IHSC-staffed facilities to serve.