IT Specialist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AND Basic Requirements: This section covers the basic requirements for this vacancy. For positions at the GS-13 grade level, applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies, in addition to meeting the minimum qualification requirement as demonstrated through the assessment of skills identified through the agency's job analysis. Applicants must meet the requirements of the competency-based qualification standard to be fully qualified. NOTE: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. For the GS-13: To meet the Competency-Based Qualification Standard for the Information Technology (IT) Management Series (2210), you must possess: For all positions, individuals must meet or exceed the minimum proficiency level established for each of the nine competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND Minimum Qualification: The demonstration of knowledge, skills, and abilities/competencies which demonstrate the likelihood to perform successfully the duties of the position and is related to the work of the position to be filled. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competencies may be typically gained in the IT field or through the performance of work where the primary concern is IT or other means (e.g., licensure, certification, registration, or special training). You must possess one-year of Specialized Experience equivalent to at least the GS-12 level. Specialized experience at the GS-13 level is defined as work that involves applying analytical methods to assess and resolve complex issues impacting EHR deployment, including conducting root cause analyses, evaluating high risk IT processes, and recommending corrective actions to strengthen program control, system performance, and operational management. NOTE: The Specialized Experience MUST be substantiated in your resume. OR Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following: Appropriate licensure, registration(s), certification(s); or A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field. Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. NOTE: Evidence of claimed competence must be substantiated in your resume and upload copies of applicable certifications, licensures, registrations, etc, as supporting documentation.

Duties include but are not limited to: Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals. Act as a primary stakeholder in the underlying information technology (IT).operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully. Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up. Lead and oversee budget, staffing, and contracting. Provide ongoing optimization and problem-solving support and advice on project costs, design concepts, or design changes. Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of Operating Level Agreements (OLAs). Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives. Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable). Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience. Develop a trend analysis and impact report.- Analyze incident data for emerging trends. Work Schedule: Monday - Friday; 8:00 - 4:30pm Compressed/Flexible: Available Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is a virtual position. Travel: This position will be physically located in a VA owned or leased office/space and require up to 75% official travel. Position Description/PD#: IT Specialist/PD210150 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized CONDITION OF EMPLOYMENT: To perform the duties and responsibilities of this position, the incumbent must be able to travel up to 75% anywhere in the United States and Puerto Rico using all modes of modern transportation. Travel requirements may vary from one position to another to meet mission requirements and at management discretion.