Information Technology Specialist (CUSTSPT) Information Technology Specialist-Reservist

To qualify for the Information Technology Specialist (CUSTSPT) Information Technology Specialist-Reservist, you must possess experience in each of the following areas: Providing solutions to customer requests for assistance, troubleshooting hardware and/or software problems using assigned Help Desk Tickets; and Instructing customers in logging on and accessing network services; and Applying network standards, architecture principles, and/or local area network (LAN) principles to perform routine installation configuration and/or troubleshooting. OR A Master's or equivalent graduate degree; or 2 full years of progressively high-level graduate education leading to such a degree; or L.L.B or J.D if related AND Individual Occupational Requirement: In addition to the minimum qualifications described above you must meet the following basic requirements to be considered qualified for this position Graduate Education: Degree in computer science, engineering, information science, information system management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications systems or networks. OR Experience: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products and services. 3. Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations. AND Positions at GS7(or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. In addition: Minimum age of eighteen years of age is required. All candidates must be a high school graduate or possess a GED. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Documenting your experience: Qualifications are based on breadth/level of experience. In addition to describing duties performed, you must provide your job title (including series and grade if a federal position), start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), and the number of hours worked per week if part time. Current or former FEMA Reservists/Disaster Assistance Employee (DAE): To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified". Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards

What will I do in this position if hired? In this Information Technology Specialist (CUSTSPT) Information Technology Specialist-Reservist position, you will be a member of the IT Cadre and will serve as an IT Specialist (ITSP) that performs a wide range of IT management activities that extend and apply to specified units in the FEMA organization and its major components. Typical assignments include: Deliver technical support services, including troubleshooting, installation, removals, systems knowledge assistance and/or training in response to customer requirements Assist functional uses in resolving technical computer problems and malfunctions Installs, configures and tests software on customer workstations and participating in the delivery of a full range of customer support services to the organization. Identify users' locations equipment, and software and determining the nature of the problem (e.g. routine user error, faulty data lines, equipment malfunctions, software malfunctions, etc.). What else do I need to know? At FEMA, our mission to help people before, during and after disasters; so, every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. As a Reservist Employee, your role is to support response or recovery efforts. Reservists are intermittent, on-call employees. Please note that this is not a full-time position, and you only are paid when deployed. Deployment frequency and length varies based on disaster response need. Due to the irregular nature of disasters, Reservist employees are not guaranteed regular recurring hours, deployments, or renewal of employment. The Civilian Reservist Emergency Workforce (CREW) Act protects the job rights of FEMA Reservists while they are deployed to disasters, emergencies, and critical trainings by including FEMA Reservists under the Uniformed Services Employment and Reemployments Rights Act (USERRA). This means that if you hold another job, you are able to deploy as a FEMA reservist and your job will be protected. It also protects you against penalization, discrimination, or loss of employee benefits as a result of your deployments to disasters, emergencies, and critical trainings. For more information, please visit FEMA.gov/careers or review the USERRA Resources from the Department of Labor.