Grievance & Appeals Coordinator

SUMMARY The Grievance Coordinator is responsible for timely intake, processing, researching, documenting and responding to grievances referred to Alivi by health plan partners. Responsible for entering pertinent information into the designated portal/database, communicating with contracted providers to resolve cases, communicating with contracted health plan partners, tracking case load aging, escalating issues prior to expiration of standard processing timelines, and maintaining compliance wit…