FRAUD INVESTIGATOR

For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts at $106,437 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Applicants applying for the GS 13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS 12 level in the Federal service as described below: IT Specialist competency requirements: Attention to Detail - This skill is generally demonstrated by assignments where the applicant ensures that activities, services, or products reflect organizational goals and objectives. Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems. Oral Communication - Oral Communication - This skill is generally demonstrated by assignments where the applicant participates or represents the organization or clients at briefings, meetings, or conferences. Problem Solving - This skill is generally demonstrated by assignments where the applicant evaluates the efficiency or effectiveness of organizational programs, projects, or operations. To qualify, you must have one (1) year of specialized experience. Specialized experience is defined as having at least 3 out of the 5 of the following: Experience utilizing hands-on investigative skills in complex digital fraud environments to reflect digital identity and modern fraud typologies such as synthetic identities, social engineering, credential compromise, and account take-over; Experience performing highly complex information technology (IT) work primarily involving design, development, testing, and evaluation of information security/cybersecurity activities directly applied to identity fraud investigations; Experience collecting, identifying, and analyzing data and evidence for use in tracing the source(s) of actual or attempted identity fraud; Experience owning end-to-end identity fraud investigations, including identifying entry points, conducting root cause analysis, and recommending or contributing to countermeasures or system improvements; Experience collaborating with engineering, product, legal, and policy teams in ambiguous and evolving environments by navigating and investigating gray areas that contribute to fraud prevention strategy. How You will be Evaluated: Subject Matter Experts (SMEs) will evaluate your resume to determine your qualifications for this position using a pass/fail process. ICTAP/CTAP Candidates: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found “well-qualified" for this vacancy. In addition to meeting the basic qualifications stated in the qualification section of this announcement, well qualified is defined as: experience that exceeds the minimum qualifications of the position, demonstrated by meeting at least 3 out of 5 KSA's listed below: Applying advanced IT principles, concepts, methods, standards, and practices; new IT security developments; IT project management; cybersecurity infrastructure protection environments; systems security certification and accreditation requirements and processes; federal information systems security protocols; and associated principles, concepts, standards, and practices as well as interrelationships of multiple IT disciplines sufficient to contribute to development of new privacy preserving identity fraud detection, mitigation, investigation, and remediation principles and concepts. Applying a wide range of qualitative and/or quantitative methods to assess and improve project effectiveness and/or complex management processes, projects, and systems. Applies expertise and analytical skills in using a wide range of qualitative and/or quantitative methods for assessing and improving IT project analytics and identity fraud investigations outcomes. Conducting extensive analyses, evaluations, investigations, and assessments of identity fraud data, incidents, and other associated information to determine the nature and scope of program vulnerability to future identity fraud incidents and devise new or improved/enhanced privacy-preserving IT security solutions to avoid and/or resolve vulnerabilities. Advising other IT experts throughout the agency and in partner agencies on a variety of situations and issues involving identity fraud detection, mitigation, and remediation techniques as applied to program operations; and serve as an expert, advisor, and consultant to agency management officials on program investigatory operations and their integration into/with anti-fraud solutions (i.e., software, applications, programs, and/or services) with other solutions of equivalent scope and complexity. Building and maintaining business relationships with partner agencies, stakeholders, and other involved parties at various levels within customer agencies and across GSA; collaborating across organizational/operational boundaries to build working relationships, achieve common goals, and resolve sensitive IT issues; and build consensus through negotiation, gain cooperation from other stakeholders, and facilitate shared success and positive outcomes for all parties. Demonstration of these KSA's must be supported by your resume.

Conducts complex investigations into potential and confirmed cases of identity fraud, account takeovers, and synthetic identity fraud. Utilizes various data sources and analytical tools to conduct case- and group-level investigations (ranging from single accounts to clusters of thousands). Implements new insights into IT identity fraud project analytics and investigations practices and operations and applies innovative cybersecurity and identity fraud solutions (i.e., IT software, applications, programs, and/or services) to implement new/cutting-edge program practices, procedures, and processes. Reviews projects for technical feasibility and adherence to project goals and objectives. Analyses and Investigations involve detecting and evaluating identity fraud and attempted identity fraud associated with federal IT systems and identification and collection of electronic evidence for use in tracing and identifying the source(s) of actual or attempted identity fraud. Serves as an authority on a diverse range of highly technical and complex identity fraud analytics and investigations concepts, practices, and tools as well as more widespread information security, cybersecurity, and identity fraud issues impacting TTS software as a service applications. Participates in cross-functional team work contributing to development of innovative identity fraud related cybersecurity and cloud-based data analytics processes and services. Serves as a liaison establishing and maintaining mutual understanding and cooperation with high-ranking stakeholders within TTS and partner agencies to convey information regarding identity fraud related cybersecurity and cloud-based data analytics and fraud investigations activities.