Director HR Operations and Shared Services

To qualify for the position of Director HR Operations and Shared Services, you must meet the following requirements: RESUME: To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) related to this position within your resume- NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect the demonstrated evidence of these qualifications, you may not receive consideration for the position. Your resume must demonstrate possession of the knowledge, skills, and abilities essential to fulfill executive responsibilities typically required in SES positions, including: Directing the work of an organizational unit; Accountability for the success of one or more specific programs or projects; Monitoring progress toward organizational goals and periodically evaluates and makes appropriate adjustments to such goals; Supervising the work of other managers; or Exercising important policy-making, policy-determining, or other executive functions. Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligiblity, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. EXECUTIVE CORE QUALIFICATIONS (ECQs): By statute, OPM prescribes Executive Core Qualifications (ECQs) for the appointment of career Senior Executive Service (SES) members. The ECQs were designed to evaluate executive experience and not technical expertise. The following ECQs provide the focus for certification of executive core qualifications for initial appointment to the SES. Your two-page resume should show that you possess the Executive Core Qualifications. 1. Commitment to the Rule of Law and the Principles of the American Founding: Demonstrated knowledge of the American system of government, the commitment to uphold Constitution and the rule of law, and commitment to serve the American people. Leadership Competencies: Knowledge of the American System of Government; Commitment to the Rule of Law; Civic-Mindedness. 2. Driving Efficiency: Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Leadership Competencies: Fiscal Responsibility; Managing Resources; Leveraging Technology. 3. Merit and Competence: Demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Leadership Competencies: Technical Skill; Problem Solving; Agility and Resilience. 4. Leading People: Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Leadership Competencies: Accountability; Developing Others; Executive Judgement. 5. Achieving Results: Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Leadership Competencies: Operational Mindset; Innovation; Strategic Thinking. FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, and Public Service Motivation. Additional information about the SES and ECQs can be found on the OPM SES Website: OPM Guide to SES Qualifications. MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In addition to the ECQs, candidates must address Mandatory Technical Qualifications (MTQs). MTQs are designed to assess an applicant's experience relevant to the specific position requirements. All applicants must clearly demonstrate in their two-page resume, experience and accomplishments related to the MTQs below: Demonstrated expertise in overseeing federal benefits, retirement, compensation, and payroll programs for large-scale programs impacting a substantial workforce. Demonstrated skill sufficient to lead and modernize HR shared services operations. Demonstrated skill in providing executive leadership over integrated human capital programs, including the skill to integrate multiple HR functions into a cohesive, mission-driven program. There is NO requirement to prepare a separate narrative statement specifically addressing the ECQs or MTQs. Only the required 2-page resume will be considered. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

We strongly encourage applicants to read the entire announcement before submitting their applications. As the Director, Human Resources (HR) Operations and Shared Services you will serve as a senior executive providing enterprise-wide leadership for integrated IRS Servicewide human capital programs, including employee relations, HR shared services, compensation, payroll administration, benefits and retirement administration, and HR technology systems. The Director HR Operations and Shared Services performs the following duties and responsibilities: Provides executive leadership, oversight, and direction for Servicewide human resources operations, including employee relations, shared services platforms, payroll, benefits, performance management and retirement programs. Exercises executive authority for a large, geographically dispersed organization responsible for delivering comprehensive HR services to all IRS employees, ensuring alignment with IRS strategic priorities, Treasury policies, and statutory requirements. Establishes long-range strategic goals, policies, and performance measures to ensure efficient, and customer-focused HR services across the IRS. Advises senior IRS leadership on workforce strategy, policy development, and operational priorities affecting the entire IRS workforce. Drives modernization of HR service delivery through data-driven decision-making, digital innovation, and customer-centric design to support a high-performing workforce and improve taxpayer service outcomes. Leads the development and execution of long-term human capital strategies that strengthen workforce capability, improve organizational agility, and enable delivery of IRS modernization initiatives. Directs planning, budgeting, and execution of major HR programs, including allocation of human, financial, and technological resources. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov