Director Customer Engagement

To qualify for a Director Customer Engagement, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-04 level, specialized experience must be at the NH-03 or GS-13 grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Representing the organization's value for the Acquisition Enterprise during senior customer engagements and forums. Preparing executive leadership for industry engagements such as councils, steering groups, industry meetings, and forums. Collecting, analyzing, synthesizing, and disseminating relevant customer and industry data, information, and intelligence to internal and external customers. Providing direction, maintaining ethical standards, and leading teams in executing complex contract management and operational responsibilities in a high-accountability Department of War (DoW) environment.

Serves as the Director of the Customer Engagement Group and exercises the full range of supervisory personnel management authorities over senior level GS-14 subject matter experts.
Manage DCMA’s strategic outreach to leaders in the Office of the Secretary of War (OSW), Under Secretary of War for Acquisition and Sustainment, Research and Engineering, 4th Estate Agencies, Military Services, Buying Commands, and non-DoW Agencies
Represents DCMA on boards, councils, and task groups convened by external stakeholders.
Participates with high level representatives of public and private industry on matters pertaining to customer expectations.
Provides leadership to subordinates and technical guidance to executive/management level representatives from the Military Services, DCMA, and other Government Agencies.