Diagnostic Scheduling Communication Specialist - Veterans Evaluation Services

Essential Duties and Responsibilities: - Assist with calling veterans for required information in order to schedule appointments. - Assist with rescheduling calls. - Answer and redirect calls made to the Scheduling Hunt Group. - Check and redirect messages left on Scheduling Hunt Group voicemail daily and each hour during shift to ensure calls are responded to in a timely manner. - Monitor and process pending Claimant Appointment Packets (CAPS) schedule status. - Respond to Appointment Notifica…