Analyst - IT Service Management

Essential Duties and Responsibilities: - Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures. - Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership. - Support senior ITSM staff in the development and enhancement of ITSM processes, includ…