Front Office Manager

Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosp…