IT Specialist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/27/2026. You may qualify based on your experience as described below: Basic Individual Occupational Requirements: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Experience serving as a product owner or product manager on an agile software development team that delivered a digital product directly supporting a federal benefits program, including experience conducting user research with the product's end users and using data and analytics to inform product decisions. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Working as a product owner or product manager on agile software development teams; Conducting quantitative and qualitative user research; Managing vendor or contractor performance; Working on digital products that serve Veterans through benefits-related workflows (such as claims processing, decision reviews, evidence submission, or benefits applications); and Experience using data and analytics to drive continuous product improvements for the Veteran experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Expertise to spearhead efforts in the use of modern technology development and management approaches through the application of intensive/expert and diversified knowledge of advanced digital delivery practices, theories and concepts. Lead the transformation of critical services using best practices and new approaches to support government modernization efforts. Document how the implementation of a new system or new interface between systems impacts the current and target environment including but not limited to security posture. Serves as a nationally recognized and respected authority and Agency spokesperson on a diverse range of issues related to technology, digital service delivery, and/or technology policy. Build, iterate, and deliver digital products to evolve and deliver modernization efforts to include agile iterative development and continuous delivery. Provide expert advice on the impact to the agency's programs and activities. Responsible for independently planning, designing, directing, and overseeing the work to be done. Conceptualizes new methods, principles, and concepts to resolve broad systemic programmatic problems to deliver better government services to the American people through technology and design. Work Schedule: Monday-Friday, 8am-4:30pm Telework: Ad-hoc telework may be authorized at management discretion. Virtual: This is not a virtual position. Position Description/PD#: IT Specialist/PD18493A Travel Required: Up to 25% travel may be required, as needed, for this position. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Physical Demands: The work is largely sedentary. The incumbent must possess the flexibility and versatility of mind necessary to defend and negotiate matters involving significant controversial issues. Working Conditions: The work is largely sedentary. The incumbent must possess the flexibility and versatility of mind necessary to defend and negotiate matters involving significant controversial issues. Designated Drug Testing Position: Not applicable.