Patient Representative (Full Time, Days)

Description Job Summary Champion of customer service and part of the hospitals problem solving team. Interact with patients, families, physicians, nurses and hospital staff as unbiased facilitators to resolve concerns/complaints/grievances. Job Specific Duties Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service. Communicates information regarding hospital services; presents and/or interprets policy an…