IT Specialist (SYSADMIN OS)

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes ALL of the following: -Hands on experience with the deployment and support of Virtual Desktop Infrastructure (VDI) solutions; AND - Hands-on experience with Microsoft Intune and Autopilot to manage polices and system deployments; AND - Hands-on experience managing devices imaging and applications using Microsoft Endpoint Manager and Intune; AND - Hands on experience with Active Directory, OU (Organizational Unit) management, and GPOs (Group Policy Object); AND - Experience supporting an O365 environment that includes MS Office, OneDrive, Teams (application and devices), and Defender for Endpoint. For the GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes ALL of the following: - Hands on experience with the deployment and support of Virtual Desktop Infrastructure (VDI) solutions; AND - Hands-on experience with Microsoft Intune and Autopilot to manage polices and system deployments; AND - Hands-on experience managing devices using Microsoft Endpoint Manager; AND - Hands on experience with Active Directory, OU (Organizational Unit) management, and GPOs (Group Policy Object). For the GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes ALL of the following: - Hands on experience with the deployment and support of Virtual Desktop Infrastructure (VDI) solutions; AND - Hands-on experience with Microsoft Intune and Autopilot to manage polices and system deployments; AND - Hands-on experience managing devices using Microsoft Endpoint Manager; OR You may substitute education for specialized experience as follows: - Ph.D. or equivalent doctoral degree; OR - 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Minimum Proficiencies: In addition to meeting specialized experience, at the GS-11 level, individuals must have experience demonstrating each of the following competencies: Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Teamwork, and Technical Competence. In addition to meeting specialized experience, at the GS-12 and GS-13 level, individuals must have experience demonstrating each of the following competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence. For the required proficiency levels and competency definitions, please see the following link: Competency-Based Qualification Standard for the Information Technology Management Series, 2210.

The duty station location will be determined upon selection, to include current employees of the Treasury Inspector General for Tax Administration based on their current Core office location listed in this announcement. These positions can be filled in any of the following TIGTA locations: Fresno CA, Oakland CA, Washington DC, Chamblee GA, Kansas City, MO, New York NY, Cincinnati OH, Memphis TN, and Ogden UT. The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Serve as a systems administrator for workstations, applications, typically performing a full range of administrative tasks for workstations, services, and applications, including managing services, applications, access controls, testing software, testing hardware, setting policies, configuring and maintaining end user devices (including mobile devices). Ensure TIGTA workstations are secure from vulnerabilities and weaknesses. Evaluate need and compatibility of software patches and updates. Work with Cybersecurity to evaluate and resolve security vulnerabilities found in the workstation environment. Identifies, evaluates, and reports on problematic trends and patterns. Make appropriate adjustments to optimize performance, correct existing problems, and prevent recurrence. Rigorously apply information security procedures and protocols, in compliance with Security requirements. Troubleshoot issues related to workstations and mobile devices applications and services. Identify and troubleshoot problems and issues associated with TIGTA applications and services. Develop methods or procedures for solving maintenance problems.