Supervisory Medical Support Assistant

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a) Experience: One year of creditable experience equivalent to the next lower grade GS 6 scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education English Language Proficiency: You must be proficient in spoken and written English in accordance with 38 U.S.C Ch. 73 or 74. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). The full performance level of this vacancy is GS-7. Grade Determinations: Supervisory Medical Support Assistant GS 7 Experience: One year of creditable experience equivalent to the next lower grade GS 6 scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals AND Demonstrated Knowledge, Skills, and Abilities: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. Physical Requirements: The Supervisory Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required. Light filing, sometimes involving working close to the floor, is involved. Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment.

The Supervisory Medical Support Assistant is responsible for coordinating, directing and assuring quality management of the administrative activities related to inpatient care in acute medical/surgical, psychiatry, intensive care, intermediate and extended care settings and outpatient care in observation and emergency department. Incumbent will have technical knowledge to determine flow and process. Responsible for the oversight of the day-to-day activities of all administrative programs and direct supervision of Outpatient Clinics to assure compliance with all requirements, quality control program management reporting and special projects. Administrative and management responsibilities are to include but are not limited to: Responsible for the management of the scheduling functions completed by Ward Administration , Call Center and Consult team.. Performs work in support of the general management and/or program analysis in which knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions is required. Performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology, patient movements, Admissions, Discharges, Transfers, Absent Sick in Hospital (ASIH), and techniques characteristic of specific management/program analysis functions is required. Performs work in support of specific programs and services provided to an organization. Such work requires knowledge of the operations, procedures, and techniques associated with the programs within Health Administration Service. Identifies opportunities to improve efficiency, effectiveness and outcomes of care processes; identifies areas requiring attention and recommends and coordinates course of action through Assistant Chief, Ambulatory Care and Chief, Ambulatory Care. Advises and assists in determining program needs to assure maximum utilization of equipment, staff and funds available. Responsible for the day-to-day oversight and supervision of Out Patient Clinics. Maintains inventory of all supplies utilized by Outpatient Clinic Section employees. Orients new employees to the operation of the section, develops training plans, and oversees training in established Outpatient Clinics administration policies, procedures and duties. Carries out administrative processing activities associated with involuntary admission, treatment and commitment of patients under the Florida Mental health Act. Day to Day work will require high degree of knowledge in CPRS, VISTA and Bed Management Systems. Supervisor makes assignments by defining the overall objectives, priorities, and deadlines and assist with unusual situations that do not have clear precedents. Independently plans the work; resolves problems for the unit and of the employees assigned to the team, carries out successive steps of assignments; and makes adjustments using accepted standard operating procedures or practices. Handles problems and/or deviations that arise in accordance with established policies, regulatory and administrative guidelines, directives, instructions, and accepted practices in the occupation and refers new or controversial issues to the supervisor for direction and/or assistance. The Supervisor maintains confidentiality and ensures an employee right to privacy is not compromised. The Supervisor reviews work for results achieved, technical soundness, and conformance with applicable regulations, policies and requirements. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday, 8:00am - 4:30pm or 3pm-11:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 31003F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized