Social Science Program Specialist (Workflow Coordinator)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirement: In order to meet the basic requirement of the Supervisory Social Science Program Specialist (Workflow Coordinator), 0101 series, you must possess one of the following: 1. Degree in behavioral or social science; or related disciplines appropriate to the position. (TRANSCRIPTS ARE REQUIRED) OR 2. Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (TRANSCRIPTS ARE REQUIRED) OR 3. Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. You may qualify based on your experience and/or education as described below: If you meet the IOR above, you may qualify based on your experience/education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3/4 of the following examples of specialized experience: Monitoring interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. Recommending and informing management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed. Providing expertise on a wide range of technical situations encountered in day-to-day operations. Monitors communication from across different contact platforms (phone, text, chat). OR, Education to Qualify: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.D. or equivalent doctoral degree which related to the work of the position or 3 full years of progressively higher-level graduate education leading to such a degree. (TRANSCRIPTS ARE REQUIRED) OR, Combination of Education and Experience to Qualify: An equivalent combination of specialized experience and graduate education as described above may be used to meet the total qualification requirements for this position. Only graduate education in excess of a master's or equivalent graduate degree which related to the work of the position may be used to qualify at this level. (TRANSCRIPTS ARE REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Crisis Operations Workflow Coordinator (WFC) provides technical expertise as a senior advisor to co-workers for VCL day-to-day operations. The WFC provides the first line of consultation to Crisis Responders and Social Services Assistants. The major duties of this position include but are not limited to: Monitors communication from across contact platforms (phone, chat, text). Recommends or informs management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed. Monitors unplanned staff absences and adjusts coverage as needed. Provides first line consultation to Responders/SSA's who encounter one-of-a kind or unfamiliar situations. Relays information on unplanned changes and reports to supervisor/manager. Provides technical expertise on wide range of issues and situations encountered in day-to-day operations. Initiates and carries out contingency and emergency procedures when needed. Utilizes a variety of specialized software applications to collect and record data/information. Troubleshoots new and existing procedures and application. Performs other duties as assigned by leadership. Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections and will be based on seniority. Tour is subject to change based on program needs. Selectees will be expected to work all shifts. Compressed/Flexible: Not authorized Remote: This is a remote position. Position Description/PD#: Social Science Program Specialist (Workflow Coordinator)/PD08437A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized