Program Manager (Branch Chief- Field Resilience)

Specialized Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Using scenario planning to assess the potential outcomes of proposed policy changes, identifying risks and recommending mitigation strategies to leadership. Conducting in-depth research on legal and policy precedents to support the development of new initiatives, preparing summaries and recommendations for leadership Working as member of a team to monitor program accomplishments and identifies actual or potential problem areas, trends, merit and deficiency situations, areas of imbalance, or similar factors. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/07/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

In this role as Branch Chief you will assist the WOD Director and Deputy Director in the development, deployment, and delivery of Field Resilience Teams and other Division personnel who may deploy to the field. This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10). Salary: Salary reflects the Rest of U.S. scale and will be adjusted to meet the locality pay of the duty location upon selection. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major duties include: Coordinating regional support of the workforce and leadership through behavioral health prevention and outreach activities, traumatic incident response, postvention, and staff and leader resilience skills training to employees and their family members, utilizing a team of Subject-Matter-Experts in the areas of workforce resilience and behavioral psychology. Establishing mission objectives and units of measuring success to enact continuous process improvement and shares these lessons learned upward, downward, and laterally Directing a branch of employees who perform work in the production and delivery of the agency behavioral health prevention and outreach activities, traumatic incident response, postvention, command consultation, staff, and leader training, and applied behavioral science work for employee engagement and resilience Coordinating, communicating, and collaborating to balance complex law enforcement operational, technical, and professional services to coordinate critical incident response and support from CBP that is timely and responsive to the needs of the workforce.