International Customer Service Rep (Bilingual Spanish - Remote) - Veterans Evaluation Services

Essential Duties and Responsibilities: - Make outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases. - Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments. - Investigate and analyze cases to understand their concerns and find…