SUPERVISORY INFORMATION TECHNOLOGY PROGRAM MANAGER

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience Specialized Experience for the GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: - Experience gained in a senior leadership position responsible for overseeing the work of a subordinate staff of employees engaged in the execution of IT related activities and/or projects for an IT organization. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-14, you must have been at the GS-13 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

As a SUPERVISORY INFORMATION TECHNOLOGY PROGRAM MANAGER, you will: Assign projects, tasks and change requests to subordinate supervisors, employees, and through contracts outlining established priorities and determining resource requirements. Assure equity of performance standards and rating techniques, as well as the distribution of the workload throughout assigned staff. Mentor subordinate supervisors identifying issues, prioritizing work, defining goals and producing positive results. Brief senior managers of any issues or requests by customers that might be elevated to a higher level and provides leadership in resolution and priority to the issues. Implement and execute performance management activities in accordance with CEC procedures, to include the development of Individual Development Plans, providing formal and informal performance feedback, and provide recommendations on disciplinary actions involving personnel.