Manager, Customer Care Engagement Programs III

Job Description: Chewy is seeking a Manager, Engagement Programs Management III to lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes. This leader will own and evolve a portfolio of engagement programs tied to the Customer Care Team Member Promise (CCTMP), while leading a team of program managers, analysts, and administrators. You will partner across Customer Care, HR, and enterprise functions to define strategy, build scalable…